Frequently asked questions about policy and account safety
Go to the login page and select 'Forgot Password.' We send a reset link to your registered email or SMS code to your phone. Follow the link, create a new password, and you're back in your lobby. If you don't receive the reset, check your spam folder or contact support.
Yes. Navigate to Account Settings, select Close Account, and follow the prompts. We process permanent closures within one business day. Your balance is withdrawn to your original payment method, and all future logins are blocked.
Withdrawals above certain thresholds require identity verification. You'll see a prompt in the withdrawal dialog asking for a government ID photo and a recent bank or payment statement. Upload both, and our team confirms within two hours during business days.
We collect your name, contact details, payment methods, IP address, device information and gameplay history. This data helps us verify your identity, process deposits and payouts, detect fraud, and comply with local regulations. Your data is never sold to third parties.
Open a support ticket in your Account Settings under Disputes, or message our live chat team. Describe the withdrawal date, amount and payment method. We investigate within three business days and provide a full transaction trail showing whether the payout cleared.
Yes. We encrypt all payment information and never store full account numbers. Payment details are tokenized and processed through secure gateways. You can delete saved payment methods anytime in your Wallet settings.
Your account remains active and your balance is preserved. Inactive accounts are not closed or funds forfeited. You can return and log in anytime. We may send reminder emails, but these do not affect your account status or funds.
